Is Your Program Punitive?
Fill Out a Grievance Report -- It's Time To Educate Them!
Does Your Program Treat Patients With Dignity?
Fill Out a Compliment Report -- Let Them Know They are Appreciated!
The Grievance Report Project is an ongoing project used to educate the Medication Assisted Treatment (MAT) community about quality treatment.
Programs can no longer hide behind a veil of patient confidentiality or call
degrading policies quality treatment. The new accreditation organizations will
be interested in these reports.
The Dole-Nyswander Program worked because
it was a caring program with a sense of community and that is what needs to be
brought back to MAT. NAMA Recovery will use the Grievance Report Process
to report programs to various agencies for further investigation. This project
will not work unless patients themselves tell us about their program. So NAMA Recovery
needs you to participate.
Grievance Reports are Not Only for Programs!
A Grievance Report can be filed on any
agency, institution, program or professional that does not treat you
with common dignity and respect. Here are some examples of Grievance
Reports that you can file.
||inadequate pain medication
won't accept methadone patients
any involvement because of your medication
have to withdraw from your medication
social worker or
have to withdraw from your medication to receive treatment
There are two kinds of grievance reports: a General Report and an
A General Grievance Report details the
situation at a program, service or agency and usually involves their
A General Report does not always require investigation or follow up. You
are simply reporting the policy or a situation at a program, service,
agency, etc. In some instances these policies are discriminatory towards
patients. When a policy violates the constitution or law NAMA Recovery
will notify any oversight agencies or institutions and begin procedures
to end the policy. An example of this kind of General Report would be a
homeless shelter that does not allow MAT patients. This is a direct
violation of the Americans With Disabilities Act.
When NAMA Recovery has collected several
General Grievance Reports about a program an inquiry will be made to
confirm if the policy has been changed or not. The program's reply will
be shared with the patients that have made the
reports and if necessary their will be further investigation. This type
of report helps to change policy at your program because it makes
program staff re-think policy that may not be doing what was originally
If you are having trouble with your program you can report
a specific incident. Incident Reports are for specific problems that you are having with your program right now.
Other examples of an Incident Grievance Report include take home
medication schedule or dose change, either increase or decrease. Usually
patients are having trouble because they do not know program policy,
state or federal regulations, or resources that they can use to make the
program work for them. NAMA Recovery believes in empowering patients
with information that will help them achieve the recovery goals they
have set for themselves. By filing an Incident Report you will be
assisted in: (1) knowing the regulations that apply, and (2) how to use
regulations and "resources" to get a positive result.
Some Incident Grievance Reports are being
filed at a critical point. An example of this is the patient that is
being disharged from their program. If this is the case after filing the
Incident Grievance Report send an email to Claude Hopkins, the
Grievance Coordinator. The sooner that Claude Hopkins starts to
intervene with a critical issue the more likely your chance at having a
All information that is provided will be
confidential in the same manner as the patient protections described in
Federal Confidentiality Regulations 42 CFR and the Standards for Privacy
of Individually Identifiable Health Information (the Privacy Rule) as
established by the Department of Health and Human Services (HHS) under
the Health Insurance Portability and Accountability Act of 1996 (HIPPA).
In order to assist you at the
maximum level of follow-up and outcome, we do request certain personal
information. However, if you do not want us to disclose your name for
reason, we will honor your wishes.
We offer three ways to obtain and/or file a Grievance Report:
You can download a Grievance Report and Authorization to Release Information in pdf format.
- You can print out a Grievance Report and Authorization to Release Information from our website.
Click Here to go there.
Click below to download:
Grievance Report and Medical Release
Medical Release You fill out the online Grievance Report. However we will still need
an Authorization to Release Information to speak with a program or many
Click below to download the Medical Release Form:
To go to the Online Grievance Report
Grievance Reports can be sent to:
Claude Hopkins, RMA CMA, Grievance Coordinator
Or mailed to:
National Alliance of Medication Assisted Recovery
435 Second Avenue
New York, NY 10010
Or faxed to: