uuurrrrggghhhhh, I am telling you this is all behind that Varney taking over......This is from his website...thinking maybe you might see if these people can help......
PHILLY try these people and let us know I am curious who they will try to help....their boss (Varney) or the consumer...
Office of Consumer Affairs and Peer Support Services
OMBUDSMAN PROGRAM AND HELPLINE
The Office of Consumer Affairs and Peer Support Services’
Ombudsman Program and Helpline offers direct, individualized support and
assistance to individuals who are experiencing problems accessing
services and supports with the goal of enhancing outcomes and the
well-being of consumers. To accomplish this OCAPSS:
Investigates and resolves complaints for service recipients
Operates Helpline and triages calls
Provides links to services and information on mental health and substance abuse resources
The program ensures compliance with state and federal laws
that prohibit unfair treatment through the confidential handling of
Through the Ombudsman Program, OCAPSS staff helps to resolve
problems by mediating the concerns of each person involved in the
situation. The Ombudsman accepts statewide calls.
What is an Ombudsman?
An "Ombudsman" is a person who helps service recipients
and their families resolve questions or problems. The Office of Consumer
Affairs and Peer Support Services Ombudsman Program offers direct
assistance to individuals who are experiencing issues accessing services
What can be done for me?
The Ombudsman mediates the concerns of each person
involved in a specific situation and may serve as an advocate for the
service recipients, the family, the state or, the provider when
appropriate. The concerns of the service recipient are always addressed
For the Service Recipient the Ombudsman will:
For Families and Friends the Ombudsman will:
- Take time to listen to concerns
- Keep all matters confidential
- Assist in problem resolution
- Inform persons of their rights and responsibilities as a recipient of services in Tennessee
When should I contact the Ombudsman?
- Help clarify regulations that apply to a specific situation
- Provide information regarding alternatives
- Provide information regarding access to services and supports
- Suggest referrals to other agencies
When service recipients or their families cannot resolve their
issues through consultation with the facility staff or governmental
What services are available through the Helpline?
Consumer advocates assist individuals with mental illness,
serious emotional disturbance, or alcohol and drug abuse problems and
their families to locate a wide array of support services within their
The Helpline maintains a knowledge base of current information
on statewide contacts and resources, and consults with the mental
health community, advocates, TDMHSAS, and TennCare personnel.
Consumer Advocates are available from 8 AM to 4:30 PM (Central)
Monday through Friday
Local (Nashville): 615-532-6700